Hatfield Dental Clinic
(979) 968-5813


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INTRODUCTION

Thank you for visiting the website of Hatfield Dental Clinic.  Our website provides important information that will help you become familiar with our practice.  It also contains answers to frequently asked questions.  Please feel free to call us anytime.  We appreciate this opportunity to introduce ourselves and look forward to providing you with quality dental care.

We want you to know that in our office you can expect to be treated with respect at all times.  We strive to deliver the best diagnosis and treatment that dentistry has to offer.  We believe that these goals can be met through a continuous and open dialogue between you and our entire team.

We encourage you to involve yourself in your own treatment and ask questions throughout our relationship.  In our opinion, an informed and involved patient is most likely to achieve the highest level of healthcare, and we look forward to working with you to achieve this goal.

 


FIRST VISIT

Please be sure to bring the following information to your visit:

  • A valid dental insurance card.
  • Insurance co-payment and/or deductible will be collected at time of visit.**

** While we will verify that you have insurance coverage, we can’t know the details of each and every insurance policy.  Be sure you are familiar with services and procedures that are/are not covered.

Please allow adequate time to arrive for your appointment.  We recommend you arrive 10 to 15 minutes early and check in to complete any needed paperwork.  For the benefit of all our patients, our doctors feel it is important to stay ON SCHEDULE.  Please be advised that if you are LATE for your appointment, you may be asked to reschedule for a later date.  If you must cancel your appointment, we require at least one business day notice to cancel or you may be charged a $35.00 “No-Show” fee.  Please review our No-Show Policy.

Please alert our office if you have a medical condition that may be of concern (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e., heart medications, aspirin, anticoagulant therapy, etc.).

If you have x-rays from a previous dentist or physician, you may request that they forward them to our office.  If there is not enough time, please pick them up and bring them to our office, or if they are digital x-rays, have them e-mail them to hatfielddental@cvctx.com .

We look forward to meeting you.  Please feel free to contact our office at 979-968-5813 should you have any questions.

 


SCHEDULING

Hatfield Dental Clinic is open Monday through Thursday from 8:00am until 5pm.  We will schedule your appointment as promptly as possible.  If you have pain or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule to minimize your waiting.  Due to the fact that Hatfield Dental Clinic provides many types of dental services; various circumstances may lengthen the time allocated for a procedure.  Emergency cases can also arise and cause delays.  We appreciate your understanding and patience.

Please call 979-968-5813 with any questions or to schedule an appointment.

 


FINANCIAL POLICY

Please refer to our Financial Policy page.

 


INSURANCE

You, as the patient, are responsible for all charges regardless of insurance coverage.  As a courtesy, we are happy to file claims with your insurance company for services rendered.  Your deductible, co-payment, and/or co-insurance are due at the time of service.  Any balance left on the account after insurance payment is received is the responsibility of the patient or financial guarantor.  After 30 days, you will receive a statement for the balance on your account and it may show over 30 days past due because we were waiting on insurance payment.

 


INFECTION CONTROL PROGRAMS

You are interested, and deserve to know, the extent of the infection control programs that are used in our office.  Much has been discussed in the public forum about the possibility of cross contamination and of infectious diseases that might be transmitted from patient to patient in the dental office.  Are we concerned?  You bet we are, and that is why we think you should know what we have been doing for several years, what we are doing at the present, and what we plan to do for the immediate future.

As many disposable items as possible are used in our office.  Some of the various items are syringes, cups, patient bibs, plastic light fixture covers, instrument trays, sterilization bags, gloves, and masks.  Care is taken before each patient is seated to thoroughly disinfect all counter tops and other items that are stationary, and non-disposable.  The hand instruments we use are hand scrubbed, placed in an ultrasonic cleaner, washed, dried, and then bagged and placed in our autoclave.  The autoclave heat sterilizes the instrument under intense pressure.  These instruments remain bagged until ready for use.  Our handpieces are hand cleaned, lubricated, dried, bagged, and autoclaved.  They remain bagged until they are ready for use. 

We are continually looking at improved methods and chemicals to keep this work place as safe as possible for both the employees and our patients.  As the new methods are found to be suitable, we incorporate them into our program to improve what we feel is already a good program.  We have regular staff meetings at which we discuss situations that may arise so that we are prepared to handle whatever comes our way.  We will be happy to discuss with you any concerns you might have.  We hope you will find your visit to our office pleasant and worthy of a return visit when warranted.  If we can be of service to any of your family and friends, we would welcome the opportunity.

 


HOME CARE INSTRUCTIONS

After Cosmetic Reconstruction

Remember that it will take time to adjust to the feel of your new bite.  When the bite is altered or the position of the teeth is changed, it takes several days for the brain to recognize the new position of your teeth or their thickness.  If you continue to detect any high spots or problems with your bite, call our office so we can schedule an adjustment appointment.

It is normal to experience some hot and cold sensitivity.  The teeth require time to heal after removal of tooth structure and will be sensitive in the interim.  Your gums may also be sore for a few days.  Warm salt water rinses (one teaspoon of salt in a cup of warm water) three times a day will reduce pain and swelling.  A mild pain medication (one tablet of Tylenol or ibuprofen (Motrin) every three to four hours) should ease any residual discomfort.

Don’t be concerned if your speech is affected for the first few days.  You’ll quickly adapt and be speaking normally.  You may notice increased salivation.  This is because your brain is responding to the new size and shape of your teeth.  This should subside to normal in about a week.

Daily brushing and flossing are a must for your new dental work.  Daily plaque removal is critical for the long-term success of your new teeth, as are regular cleaning appointments.

Any food that can crack, chip, or damage a natural tooth can do the same to your new teeth.  Avoid hard foods and substances (such as beer nuts, peanut brittle, ice, fingernails, pencils, and/or sticky candies).  Smoking will stain your new teeth.  Minimize or avoid foods that stain such as coffee, red wine, tea, and berries.

Adjusting to the look and feel of your new smile will take time.  If you have any problems or concerns, please let us know.  We always welcome your questions.

After Crown & Bridge Appointments

Crowns and bridges usually take two appointments to complete.  In the first visit, the teeth are prepared and molds of the mouth are taken.  Temporary crowns or bridges are placed to protect the teeth while the custom restoration is being made.  Since the teeth will be anesthetized, the tongue, lips, and roof of the mouth may be numb.  Please refrain from eating and drinking hot beverages until the numbness has completely worn off.

Occasionally a temporary crown may come off.  Call us if this happens and bring the temporary crown with you so we can re-cement it.  It is very important for the temporary to stay in place, as it will prevent other teeth from moving and compromising the fit of your final restoration.

To keep your temporary in place, avoid eating sticky foods (gum), hard foods, and if possible, chew on the opposite side of your mouth.  It is important to brush normally, but floss carefully and don’t pull up on the floss which may dislodge the temporary, but pull the floss out from the side of the temporary crown.

It is normal to experience some temperature and pressure sensitivity after each appointment.  The sensitivity should subside a few weeks after the placement of the final restoration.  Mild pain medications may also be used as directed by our office.

If you bite feels uneven, if you have persistent pain, or if you have any other questions or concerns, please call our office at 979-968-5813.

After Tooth Extraction

After tooth extraction, it’s important for a blood clot to form to stop the bleeding and begin the healing process.  That’s why we ask you to bite on a gauze pad for 30-45 minutes after the appointment.  If the bleeding or oozing still persists, place another gauze pad over the wound and bite firmly for another 30 minutes.  You may have to do this several times.

After the blood clot forms, it is important not to disturb or dislodge the clot as it aids in healing.  Do no rinse vigorously, suck on straws, smoke, drink alcohol, or brush teeth next to the extraction site for 72 hours.  These activities will dislodge or dissolve the clot and retard the healing process.  Limit vigorous exercise for the first 24 hours as this will increase blood pressure and may cause more bleeding from the extraction site.

After the tooth is extracted you may feel some pain and experience some swelling.  An ice pack or an unopened bag of frozen peas or corn applied to the area will keep swelling to a minimum.  Take pain medications as prescribed.  The swelling usually subsides after 48 hours.

Use the pain medication as directed.  Call the office if the medication doesn’t seem to be working.  If antibiotics are prescribed, continue to take them for the indicated length of time, even if signs and symptoms of infection are gone.  Drink lots of fluids and eat nutritious soft food on the day of the extraction.  You can eat normally as soon as you are comfortable.

It is important to resume your normal dental routine after 24 hours.  This should include brushing and flossing your teeth at least once a day.  This will speed healing and help keep your mouth fresh and clean.

After a few days you will feel fine and can resume your normal activities.  If you have heavy bleeding, severe pain, continued swelling for two or three days, or a reaction to the medication, call our office immediately at 979-968-5813.

After Composite (White) Fillings

When an anesthetic has been used, your lips and tongue may be numb for several hours after the appointment.  Avoid any chewing and hot beverages until the numbness has completely worn off.  It is very easy to bite or burn your tongue or lips while you are numb.

It is normal to experience some hot, cold, and pressure sensitivity after your appointment.  Injection sites may also be sore.  Ibuprofen (Motrin), Tylenol or aspirin (one tablet every three to four hours as needed for pain) work well to alleviate the tenderness.  If pressure sensitivity persists beyond a few days or if the sensitivity to hot or cold increases, contact our office.

You may chew with your composite fillings as soon as the anesthetic completely wears off.  Composite fillings are fully set when you leave the office.

If your bite feels uneven, if you have persistent pain, or if you have any other questions or concerns, please call our office at 979-968-5813.

 


PRIVACY POLICY

 

NOTICE OF PRIVACY PRACTICES

HATFIELD DENTAL CLINIC, P.C.

110 N. Washington, La Grange, Texas 78945

(979) 968-5813

_____________________________________________________

 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

 We respect our legal obligation to keep health information that identifies you private.  We are obligated by law to give you notice of our privacy practices.  This Notice describes how we protect your health information and what rights you have regarding it.

TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS – The most common reason why we use or disclose your health information is for treatment, payment or health care operations.  Examples of how we use or disclose information for treatment purposes are:  setting up an appointment for you; examining your teeth; prescribing medications and faxing them to be filled; referring you to another doctor of clinic for other health care or services; or getting copies of your health information from another professional that you may have seen before us.  Examples of how we use or disclose your health information for payment purposes are:  asking you about your health or dental care plans, or other sources of payment; preparing and sending bills or claims; and collecting unpaid amounts (either ourselves or through a collection agency or attorney).  “Health care operations” mean those administrative and managerial functions that we have to do in order to run our office.  Examples of how we use or disclose your health information for health care operations are:  financial or billing audits; internal quality assurance; personnel decisions; participation in managed care plans; defense of legal matters; business planning; and outside storage of our records.

USES AND DISCLOSURES FOR OTHER REASONS WITHOUT PERMISSION – In some limited situations, the law allows or requires us to use or disclose your health information without your permission.  Not all of these situations will apply to us; some may never come up at our office at all.  Such uses or disclosures are:  when a state or federal law mandates that certain health information be reported for a specific purpose; for public health purposes, such as contagious disease reporting, investigation or surveillance; and notices to and from the federal Food and Drug Administration regarding drugs or medical devices; disclosures to governmental authorities about victims of suspected abuse, neglect or domestic violence; uses and disclosures for health oversight activities, such as for the licensing of doctors; for audits by Medicare or Medicaid; or for investigation of possible violations of health care laws; disclosures for judicial and administrative proceedings, such as in response to subpoenas or orders of courts or administrative agencies; disclosures for law enforcement purposes, such as to provide information about someone who is or is suspected to be a victim of a crime; to provide information about a crime at our office; or to report a crime that happened somewhere else; disclosure to a medical examiner to identify a dead person or to determine the cause of death; or to funeral directors to aid in burial; or to organizations that handle organ or tissue donations; uses or disclosures for health related research; uses and disclosures to prevent a serious threat to health or safety; uses or disclosures for specialized government functions, such as for the protection of the president or high ranking government officials; for lawful national intelligence activities; for military purposes; or for the evaluation and health of members of the foreign services; disclosures of de-identified information; disclosures relating to worker’s compensation programs; disclosures of a “limited data set” for research, public health, or health care operations; incidental disclosures that are an unavoidable by-product of permitted uses or disclosures; disclosures to “business associates” who perform health care operations for us and who commit to respect the privacy of your health information; unless you object, we will also share relevant information about your care with your family or friends who are helping you with your dental care.

APPOINTMENT REMINDERS – We may call or write to remind you of scheduled appointments, or that it is time to make a routine appointment.  We may also call or write to notify you of other treatments or services available at our office that might help you.  Unless you tell us otherwise, we will mail you an appointment reminder on a post card, and/or leave you a reminder message on your home answering machine or with someone who answers your phone if you are not home.

OTHER USES AND DISCLOSURES – We will not make any other uses or disclosures of your health information unless you sign a written “authorization form.”  The content of an “authorization form” is determined by federal law.  Sometimes, we may initiate the authorization process if the use or disclosure is our idea.  Sometimes, you may initiate the process if it’s your idea for us to send your information to someone else.  Typically, in this situation you will give us a properly completed authorization form, or you can use one of ours.  If we initiate the process and ask you to sign an authorization form, you do not have to sign it.  If you do not sign the authorization, we cannot make the use or disclosure.  If you do sign one, you may revoke it at any time unless we have already acted in reliance upon it.  Revocations must be in writing.  Send them to the office address shown at the beginning of this Notice.

YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION – The law gives you many rights regarding your health information.  You can:

  • Ask us to restrict our uses and disclosures for purposes of treatment (except emergency treatment), payment or health care operations.  We do not have to agree to do this, but if we agree, we must honor the restrictions that you want.  To ask for a restriction, send a written request to the address shown at the beginning of this Notice.

  • Ask us to communicate with you in a confidential way, such as by phoning you at work rather than at home, by mailing health information to a different address, or by using e-mail to your personal e-mail address.  We will accommodate these requests if they are reasonable, and if you pay us for any extra cost.  If you want to ask for confidential communications, send a written request to the address shown at the beginning of this Notice.

  • Ask to see or to get photocopies of your health information.  By law, there are a few limited situations in which we can refuse to permit access or copying.  For the most part, however, you will be able to review or have a copy of your health information within 30 days of asking us (or sixty days if the information is stored off-site).  You may have to pay for photocopies in advance.  If we deny your request, we will send you a written explanation, and instructions about how to get an impartial review of our denial if one is legally available.  By law, we can have one 30 day extension of the time for us to give you access or photocopies if we send you a written notice of the extension.  If you want to review or get photocopies of your health information, send a written request to the address shown at the beginning of this Notice.

  • Ask us to amend your health information if you think that it is incorrect or incomplete.  If we agree, we will amend the information within 60 days from when you ask us.  We will send the corrected information to persons who we know got the wrong information, and others that you specify.  If we do not agree, you can write a statement of your position, and we will include it with your health information along with any rebuttal statement that we may write.  Once your statement of position and/or our rebuttal is included in your health information, we will send it along whenever we make a permitted disclosure of your health information.  By law, we can have one 30 day extension of time to consider a request for amendment if we notify you in writing of the extension.  If you want to ask us to amend your health information, send a written request, including your reasons for the amendment, to the address shown at the beginning of this Notice.

  • Get a list of the disclosures that we have made of your health information within the past six years (or shorter period if you want).  By law, the list will not include:  disclosures for purposes of treatment, payment or health care operations; disclosures with your authorization; incidental disclosures; disclosures required by law; and some other limited disclosures.  You are entitled to one such list per year without charge.  If you want more frequent lists, you will have to pay for them in advance.  We will usually respond to your request within 60 days of receiving it, but by law we can have one 30 day extension of time if we notify you of the extension in writing.  If you want a list, send a written request to the address shown at the beginning of this Notice.

  • Get additional paper copies of this Notice of Privacy Practices upon request.  It does not matter whether you got one electronically or in paper form already.  If you want additional paper copies, send a written request to the address shown at the beginning of this Notice.

OUR NOTICE OF PRIVACY PRACTICES – By law, we must abide by the terms of this Notice of Privacy Practices until we choose to change it.  We reserve the right to change this Notice at any time as allowed by the law.  If we change this Notice, the new privacy practices will apply to your health information that we already have as well as to such information that we may generate in the future.  If we change our Notice of Privacy Practices, we will post the new notice in our office and have copies available in our office.

COMPLAINTS – If you think that we have not properly respected the privacy of your health information, you are free to complain to us or the U.S. Department of Health and Human Services, Office for Civil Rights.  We will not retaliate against you if you make a complaint.  If you want to complain to us, send a written complaint to the address shown at the beginning of this Notice.  If you prefer, you can discuss your complaint in person or by phone.

FOR MORE INFORMATION – If you want more information about our privacy practices call or visit the office.